Zest Leisure

Vision

'Inspiring our community to live an active life'

Our vision provides direction and highlights where we are going.

Purpose

Working together to enhance the health and wellbeing of the local community.

To deliver a wide range of high quality, accessible and customer focused services.

Our purpose provides the road map for Zest.

Values

We will be...

Open...

...honest and transparent in the provision of our services to the commmunity.

Responsible...

...and accountable for our actions as individuals and as an organisation.

Customer focused...

...and committed to providing, and improving on, a high quality customer focused service.

Fair...

...to all on an equal basis.

Respectful...

...and value our work colleagues and stakeholders.

Standards

We will:

Always be approachable, welcoming and friendly.

Be suitably qualified, knowledgeable and professional.

Provide a well-organised and value for money service.

Provide support and motivation for our customers to improve and achieve their goals.

Ensure our equipment and facilities will be clean, safe and well-maintained.

Provide products and services that are easily accessible.

Communicate and listen to customers in a timely manner.

Aim to continuously improve and achieve industry quality standards.